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FAQs


What are the jewels made of?

Most of them are made of Sterling Silver 925 and plated with 18kt gold for golden version, bronze colellection and all of them are nickel-free.

What payments do you accept?

You can pay with Visa, Mastercard, American Express, Debit Card and PayPal.

Why haven't I received a confirmation email?

If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.

I ordered the wrong size, can I make a correction?

As long as the processing is not completed, meaning, you have not received a tracking number, then yes, we may exchange the size of the item ordered. This only applied to items that are not personalized/customized.

How do I cancel an order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Can I edit an oder I just placed?

We can usually adjust an order up to 12 hours after it has been placed. You may send an email as soon as you realize a change needs to be made to info@maralena.com. Someone will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order. 

Why there is no tracking information of my package on the website?

Normally, it will take around 3 days for tracking information updates when it is dispatched. If you have not seen the tracking information updates on the internet 3 days since dispatched, then it might because of the post office processing delay, we have to wait for another 2 days. As long as some products are too hot to keep inventory, there would probably be a momentarily out of stock for items you are working on. No worries, they will be back to stock in 2-3 days, and the tracking information will be updated soon.